Grievance Redressal

01Step 1: Tell us first

Most problems are settled fastest by the office that knows your account. Call, write or visit:

Please include these, so that we can act without writing back for details:

• Your name and registered mobile number
• Your client code, folio number or policy number
• What happened, and on which date
• Any statement, contract note or message that shows the problem

02Step 2: Write to Motilal Oswal

If our reply does not settle the matter, write to Motilal Oswal Financial Services Ltd., whose franchise partner we are:

• Queries: query@motilaloswal.com
• Grievances: grievances@motilaloswal.com
• Demat (depository) grievances: dpgrievances@motilaloswal.com

03Step 3: The regulators' platforms

If you are still not satisfied, you can go to the regulator. Each service below is free of charge.

• Shares, mutual funds, PMS and AIF: SEBI SCORES
• Online dispute resolution for the securities market: Smart ODR
• Insurance: the insurer's Grievance Officer first, then IRDAI Bima Bharosa
• Mutual funds: you can also write to the Investor Relations Officer of the fund house named on your account statement

04Good to know

• Keep the reference number or reply from each step; the next step will ask for it.
• A complaint to us or to Motilal Oswal does not take away your right to approach the regulator or a court.
• Our registration numbers are on the Registration details page.